Shipping

We use the following carriers:

  • Fed Ex
  • UPS
  • USPS

Your order will be shipped to you fully insured using FedEx, UPS or the US Postal Service. We will select the best of those services for delivery to your particular area. If you require a specific carrier or service, please contact us directly and we will do our best to accommodate your needs.

UPS:
UPS only ships to street addresses, not to PO boxes.

Fed-Ex:
For insurance purposes, a signature is required for FedEx shipments of $1,000 or more, regardless of any signed waivers. If you cannot be available, or have someone else sign for your package, you can have it shipped to your local Fed-Ex location to be held for pick up.

US Postal Service:
We only use this service for registered mail, or to ship to locations not serviced by FedEx or UPS.

Columbia Gem House is not responsible for delays in transit or failure to deliver due to circumstances beyond our control.

Other Shipping Addresses:
If you will not be home to sign for your order, Columbia Gem House can ship your order to your place of business. As a security precaution and to protect customers against fraud, merchandise valued at $1000 or more must be delivered to your billing address.

PO Boxes:
For your protection, we do not ship to PO boxes.

Processing:
In stock ready for delivery items that do not require any customization will ship within 24 hours of receiving your order. If you place an order outside of our normal business hours (8am-5pm pacific time, Monday thru Friday) your order will begin processing the next business day.
Customized orders require up to a two week manufacturing time plus the time required for processing, packaging, and delivering your order.

Standard Shipping: 4-5 business days
Two day shipping: within 2 business days
One day shipping: within 1 business day

We urge you to inspect your package for damage or tampering before signing for receipt.

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