Customer Service

With 40 years in the gemstone business we are uniquely qualified to provide you with unmatched customer service. The collective experience of our staff offer you decades of knowledge and expertise in gem mining, gemstone cutting, jewelry design, American jewelry manufacturing, sales and marketing.

We are proud to have kept our jewelry designing and manufacturing at our in-house workshop here in the beautiful Pacific Northwest, offering a wide variety of jewelry styles along with custom metal, finish and gemstone options, as well as full custom capabilities. As such, we can provide outstanding and highly personalized customer service; happily answering your questions, taking the time to understand your needs and ultimately helping you select the ideal collection for your clientele.

For those seeking loose gemstones, our inventory is as diverse as our customers. We offer precision cut melee to designer cut feature stones and everything in between. One thing you won’t find anywhere else is our gemstone knowledge. Because we have a completely transparent supply chain, we know everything about each gem we offer. Our gemstone specialists welcome the opportunity to share every gem journey with you, allowing you to pass along a personal story to your customer.

Whether producing beautiful gems and jewelry, working with organizations in the industry, or developing transparent supply chains to support Fair Trade, all of us in the Columbia Gem House family are delighted to assist you.

Give us a call: 1-800-888-2444