Returns for merchandise credit only are accepted within 14 days of receipt. If you wish to return any items purchased from our website, please follow the instructions below.

  1. Contact Customer Service at (800) 888-2444 to provide your original invoice number, date of shipment, and request an RA number.
  2. Explain in detail the issue you are experiencing (i.e. “received wrong size”, or “ordered 14k white gold and got 14k yellow” etc.)
  3. Write your RA# on both the outside of your shipping box as well as on your paperwork inside the package so that it is clearly visible. Send your jewelry or gemstone (with original label/barcode, packing materials, and copy of original invoice) to us by an insured carrier. The preferred return method of shipping is US Postal Service.

    Columbia G. House
    P.O. Box 820889
    Vancouver, WA 98682
    If you wish to ship FedEx or UPS and need an appropriate shipping address for those carriers, you may contact our team at (800) 888-2444.

    * Please note: All return shipping costs & insurance is the responsibility of the buyer.
    * Please do not write ‘gold jewelry, gemstones, diamonds,’ etc. or any other jewelry-related words on the outside of the package. We are not responsible for items lost or damaged while shipping back to Columbia Gem House.
  4. Save copies of your tracking # and any correspondence sent to us for your records.

If you have any questions regarding the return policy prior to sending your shipment, please call (800) 888-2444 for instructions or to speak with someone from our team.

Merchandise Credit
After we receive your return package, our team will check-in the merchandise and confirm it meets our guidelines (see below) and that the merchandise has not be altered or changed in any way.

Credit will be added to your Columbia Gem House account within 7 business days of verification for future purchases.

Returns Guidelines
ALL Returns are subject to the following restrictions/limitation.
  • The original invoice and an RA number must accompany the returned merchandise.
  • The barcode label attached to the jewelry or gemstone must be included with return.
  • Used products cannot be returned.
  • Custom built orders not offered on the website but requested by the customer are not returnable.
  • Altered items regardless of the reason are not returnable.
  • The merchandise must be returned in its original condition, unworn and unaltered in any way.
  • Shipment without an RA # on the outside of the box may be returned to sender.
Errors and Omissions:
As with any website, it is possible that we may make an error to a product listing. We apologize for the inconvenience this may cause, but reserve the right to correct any and all information included in the product listing before completing a transaction and shipping merchandise